Warranty and Returns
Limited Warranty
- Elite Global Solutions agrees to extend a limited two year warranty against breakage on all products.
- All Elite Global Solutions melamine must be handled as any other quality dinnerware and serveware.
- Chipping and scratching are not included in this warranty and are considered regular wear and tear to our product over time.
- Damage to our product from serrated knives or other forms of cutlery are not included in this warranty.
- Deterioration to our product from chlorine or bleach-based chemical exposure is not included in this warranty.
- Oven and microwave damage are not included in this warranty.
- Products returned to Elite Global Solutions because of damage will be inspected before any credit or replacement products are offered.
- Cast aluminum products must be hand washed. Our cast aluminum products carry a limited two-year warranty as long as the products are not subjected to machine washing.
Return Policy
- Authorization must be obtained from Elite Global Solutions prior to any return.
- No return will be accepted without proper written authorization from Elite Global Solutions.
- Authorized returns must be shipped prepaid by the buyer. Elite Global Solutions is not responsible for any freight charges on returned items.
- All returned items must be unused and in their original packaging and subject to a 20% restocking fee. Once the product is received in good condition and the return is approved, a credit memo will be issued for the purchase price less any applicable fees.
- On any return, Elite Global Solutions customer service department must be notified within 30 days from the original shipment.
- No returns accepted after 30 days. No cash refunds will be issued.
- The Return Merchandise Authorization (RMA) will expire if goods are not returned within 30 days of issuance of the RMA.
- Special orders, including ordering over regular stock quantities, and custom items, may not be returned under any circumstances.