Warranty and Returns

Limited Warranty

  • Elite Global Solutions agrees to extend a limited two year warranty against breakage on all products. 
  • All Elite Global Solutions melamine must be handled as any other quality dinnerware and serveware.
  • Chipping and scratching are not included in this warranty and are considered regular wear and tear to our product over time. 
  • Damage to our product from serrated knives or other forms of cutlery are not included in this warranty.
  • Deterioration to our product from chlorine or bleach-based chemical exposure is not included in this warranty.
  • Oven and microwave damage are not included in this warranty. 
  • Products returned to Elite Global Solutions because of damage will be inspected before any credit or replacement products are offered.
  • Cast aluminum products must be hand washed.  Our cast aluminum products carry a limited two-year warranty as long as the products are not subjected to machine washing.

Return Policy

  • Authorization must be obtained from Elite Global Solutions prior to any return. 
  • No return will be accepted without proper written authorization from Elite Global Solutions. 
  • Authorized returns must be shipped prepaid by the buyer.  Elite Global Solutions is not responsible for any freight charges on returned items.
  • All returned items must be unused and in their original packaging and subject to a 20% restocking fee.  Once the product is received in good condition and the return is approved, a credit memo will be issued for the purchase price less any applicable fees. 
  • On any return, Elite Global Solutions customer service department must be notified within 30 days from the original shipment. 
  • No returns accepted after 30 daysNo cash refunds will be issued.
  • The Return Merchandise Authorization (RMA) will expire if goods are not returned within 30 days of issuance of the RMA.
  • Special orders, including ordering over regular stock quantities, and custom items, may not be returned under any circumstances.