Frequently Asked Questions

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Our melamine products are BPA-free and FDA-approved.

Categories: FAQ, Melamine Information

We do not recommend using serrated knives on our melamine products because this will damage the products over time.

Categories: FAQ, Melamine Information

Our Illogical line is made up of faux cast iron pans that are intended for serving purposes only.

Yes, we most certainly do. Find out more about our custom design process here: https://egsfoodservice.com/custom-capabilities/ 

Categories: FAQ, Melamine Information

We do not sell directly, but we are happy to work with any distributors that you are already purchasing from.

Please contact samples@egsfoodservice.com for more information

Categories: FAQ, Melamine Information

Our products are scratch, chip, and shatter-resistant.

Elite Global Solutions agrees to extend a limited two-year warranty against breakage on all products. Learn more about our warranty here: https://egsfoodservice.com/warranty-returns/

Categories: Drinkware, FAQ

We recommend serving 3 ounces less than the listed ounce capacity. Learn more about glass and polycarbonate drinkware options from our blog post on drinkware: https://egsfoodservice.com/2022/09/21/glass-vs-polycarbonate-drinkware/

Categories: FAQ, Melamine Information

Melamine has very specific care and use instructions. View our blog post on care and use here: https://egsfoodservice.com/2022/06/14/use-and-care/

Chipping and scratching are not included in this warranty and are considered regular wear and tear to our product over time. Learn more about our warranty and returns section here: https://egsfoodservice.com/warranty-returns/

Categories: FAQ, Melamine Information

Melamine is commercial dishwasher safe and can withstand temperatures up to 185 degrees Fahrenheit.

Categories: FAQ, Melamine Information

Melamine is not to be used with microwave ovens, heat lamps or temperatures over 185 degrees Fahrenheit.

Categories: FAQ, Melamine Information

Melamine is not to be used in temperatures exceeding 185 degrees Fahrenheit. Heat lamps may damage melamine products and will not be covered by our two-year warranty.

Categories: FAQ, Melamine Information

Non-stock items are items we no longer stock because they move very slowly and are treated as special, made-to-order items. Please note these items are non-returnable/non-cancelable and have a required minimum order quantity of 144 EA/24 CS.

Our current processing time is 2 business days.

Categories: FAQ, Melamine Information

We work with a large network of distributors across the country. Find your nearest distributor here: https://egsfoodservice.com/find-a-rep/

We ship from Southern California.